Use Microsoft Remote Help App

The easiest way to have a tech view your computer remotely is to use the Remote Help app.

1. Press the Start menu, then at the top search bar type Remote Help, then click to open the app.
2. Sign in with your work account if you're prompted to do so.
3. Under "Get assistance," enter the security code the tech gives you, then click Submit.
4. Review the request and click Allow to let the tech connect.
5. If the tech requests full control, click Allow so they can control your mouse and keyboard.